This week Ericsson announced intentions for another OSS/BSS acquisition, this time at the more customer-facing end of the stack.
It says here, “ConceptWave’s unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care® and ConceptWave Rapid CRM™”.
This purchase by Ericsson is all about strengthening their BSS product suite with Customer Relationship Management and their BSS-to-OSS process integration with Order Management.
ConceptWave sits nicely on top of the Telcordia OSS suite that Ericsson completed the purchase of at the very start of this year. This more complete OSS/BSS stack competes better with the likes of Amdocs' long-standing product suite and NEC’s suite that has also recently been plumped-up by acquiring Convergys’ BSS assets.