In Chapter Two of the Guide to Modern OSS we look at how OSS is able to support fundamental use cases like delivering services to customers, maintaining a reliable level of service, and planning for change.
UPDATE – January 2019 – The new, extended Guide to Modern OSS 2019 Edition is now available. Click here to download.
- What jobs does OSS take care of?
- Two processes, many jobs
- Orders down
- Faults up
- Faults down
- The appeal of CEX
- Planning to succeed
- Strategic planning
- Tactical planning
- Data and engineering
Chapters Three, Four and Five will be released during April and May. If you’d like to receive early PDF copies of these chapters via email, simply sign-up below.
A big thank-you to DonRiver for their support of this project. If you’d like your company to get involved with the next chapters of The Guide, send me an email to learn about the benefits of becoming a Supporting Sponsor.