NetCracker Technology has announced that Shaw Communications is deploying the Order Entry, Order Management, Product/Sales Catalogue and Service Library from the NetCracker 9 Product Suite.
These new products will assist Shaw in better serving its customer base by cutting operational costs, improving speed-to-market for new services, and accelerating its order-to-cash cycle.
Zoran Stakic, SVP Technology and Network Operations at Shaw Communications, commented:
Our partnership with NetCracker gives us an opportunity to further improve our customer-facing systems and processes with even greater efficiency, allowing us to enhance our promise in delivering exceptional customer experience
Shaw Communications is one of Canada’s largest communications service providers. It delivers cable TV, high speed Internet, and voice services to 3.2 million residential customers. Today’s announcement represents an extension and expansion of Shaw’s ongoing, long-term partnership with NetCracker.