DonRiver offers a range of solutions for minimizing swivel-chair OSS and increasing efficiencies. Via TM Forum.
OSS integration has always been a big barrier to staff efficiency, process automation and unlocking the business-value in network data.
Without a consolidated view of service data, engineers and call center personnel experience swivel-chair integration between systems – Moving between applications and systems to reference different data sources in order to build an end-to-end view of a customer service.
The costs to maintain disintegrated systems is in the tens of millions of dollars each year.
DonRiver has been focused on solutions for OSS data, taking the approach of using a data abstraction layer across multiple OSS systems from multiple vendors.
In the TMForum article, impressive results are claimed:
One of our customers achieved massive unexpected improvements; its call center technicians reported that DonRiver Fusion was saving them between 20 and 30 minutes per call!
Overall, they say the biggest benefit is that DonRiver’s Fusion platform abstracted and simplified the OSS – enabling open APIs and improve customer experience. Users can now search for information and generate reports, view network topologies, add new equipment and services in the way they want – not in a way that’s forced on them by COTS user interfaces.
Read the full article on TM Forum.