Netcracker has announced that Telefónica Business Solutions is using an end-to-end BSS/OSS stack from Netcracker to help it become a more automated and efficient service provider.
Netcracker will provide a complete end-to-end IT stack, including BSS and OSS, for Telefónica’s worldwide Wholesale and Roaming businesses. The company will also use Netcracker’s implementation and consulting expertise to accelerate the delivery and monetization of new services.
Netcracker will help Telefónica become more efficient by speeding up service delivery, implementing zero-touch provisioning and unifying product and services bundles through a single catalog. Telefónica Business Solutions will leverage Netcracker’s full Revenue Management solution, including converged rating and billing capabilities.
With a completely integrated business and operations (BSS/OSS) stack, Telefónica Business Solutions will achieve a comprehensive view of its customers across all lines of business. This will allow for better customer service, accelerated service creation and delivery, optimized end-to-end customer experience and the ability to meet a very demanding set of customer and service-level agreements (SLAs). This will also allow Telefónica to anticipate and react quickly to the changing needs of its customers’ globally connected workforces. Orders and customer requests will be processed more quickly and accurately, bringing services to market faster. Additionally, legacy systems will be decommissioned in the process, allowing the company to simplify its network and manage network and customer data more efficiently.
More details in Netcracker’s PR.