Telefónica is launching three Service Operations Centers (SOC) implementing artificial intelligence for network management and customer experience.
Argentina, Chile and Germany will pilot the initiative to demonstrate Telefónica’s ability to “capture, in real time, the true quality of customer service experience.” reports Telecoms.com.
Enrique Blanco, CTO of Telefónica, said “In the near future the application of Artificial Intelligence to networks will maximize capacity and solve any problems before end users even notice anything. The final objective is to manage the network automatically to avert any potential problems. Machine learning is also becoming critical as operators virtualize their infrastructure: networks are becoming dynamic and exponentially more complicated to manage as the control is delegated to the network’s edge.”
Read the full article at Telecoms.com.