Amdocs is to deliver software, services and third-party solutions to replace, host and operate U.S. Cellular’s digital care and commerce operations.
Amdocs has announced that U.S. Cellular, one of the largest wireless service providers in the U.S., has selected Amdocs for a turnkey project to transform customer digital care and commerce experiences over its Web and mobile channels. This partnership supports U.S. Cellular’s commitment to deliver world-class digital experiences to its customers, unified across care, commerce and Web and mobile channels, while simplifying operations and reducing costs.
Amdocs will deliver the project in an agile approach, enabling U.S. Cellular to quickly add new capabilities in short iterative cycles. In addition to back-end capabilities, Amdocs will provide front-end portal design, leveraging Amdocs’ customer-centric and design-led thinking best practices. Amdocs will also deliver all associated third-party components, including content management and personalization capabilities from Adobe, as well as ongoing operation and third-party management services, all under a five-year managed services agreement.
“We have been relying on Amdocs’ business support systems since 1995 and later expanded this relationship to include systems operation and overall responsibility for our entire order-to-activation process,” said Michael Irizarry, executive vice president and chief technology officer at U.S. Cellular. “Our selection of Amdocs for this new strategic project builds on our history and on Amdocs’ continued strong delivery. This state-of-the-art solution will make it easier and simpler for our customers to interact with us and will differentiate the U.S. Cellular brand experience for today’s digital-savvy consumers.” “This new turnkey project to transform U.S. Cellular’s digital care and commerce operations is a strong testament to our ability to help our customers accelerate their digital transformation, while streamlining complex environments and reducing capital and operating expenses,” said Gary Miles, chief marketing officer at Amdocs. “It is also further validation of our business model which combines software, services and operations, enabling us to offer unique levels of accountability and delivery success to our customers.”