Automation cuts troubleshooting times from weeks to minutes—a goal that would otherwise require unsustainable levels of manual effort to achieve.
The goal is to link network performance with network topology to increase the efficiency of Telenor’s service operations center (SOC) and dramatically speed up the detection, diagnosis and troubleshooting of problems that impact subscribers, thus heightening the customer’s experience. Automated common cause analysis is part of EXFO’s strategy for the integration of test, monitoring and analytics into a single powerful platform.
As part of its digital transformation, Telenor is undertaking wide-scale improvements to its operational infrastructure. Phase one of this endeavor involves the deployment of an automated, end-to-end, troubleshooting system. EXFO’s solution in conjunction with Telenor’s unified fault and performance management system will operate in near real-time to speed up and improve data analysis in order to identify and flag the causes of severe service disruptions that impact multiple customers, without any human intervention.