We take a look at the emergence of GIS in the 1980s and 90s, how it became the dull but reliable tool of the network engineer, and why it might soon become the hottest thing in OSS. (more…)
Tag Archives | What is
What are NEM NMS EMS and How do they Differ?
Network Element Managers (NEM), Element Management Systems (EMS) and Network Management Systems (NMS) all fulfil a critical role in the running of communications networks. But what are they and how do they differ? The Guide to Modern OSS explains… (more…)
The Definition of CEM and CEX – Customer Experience
What is Customer Experience Management? Everything a CSP does should avoid a negative customer experience. Doing OSS/BSS right and in a timely manner is a good start. But it’s only the start… (more…)
What are eTOM and TAM? Should you be using them?
Of all the OSS standards available you will probably come across TM Forum’s eTOM and TAM most often. The problem is no one can remember the difference between the two. And are they even worth the huge posters they’re printed on? (more…)
The Guide to Modern OSS, Chapter Two: OSS Use Cases
In Chapter Two of the Guide to Modern OSS we look at how OSS is able to support fundamental use cases like delivering services to customers, maintaining a reliable level of service, and planning for change. (more…)