TMF have put up the keynote videos for this year’s TMW show on t’internet, so I recommend you watch (or re-watch) Rory Sutherland’s gig. Probably the most entertaining of the key-notes, but also the most interesting perspective: Customer behavior, revenue opportunities and squid pornography. It’s all there.
Check it out at the TM Forum key-note page.
For the best technical key-note, watch Werner Vogels (CTO of Amazon) slot, where he covers customer/partner strategies and the associated platform APIs. It’s what telcos should be doing.