Accanto Systems, an established provider of customer experience management (CEM) and network analytics, has announced that the company has entered into a definitive agreement to buy InstantCEM, an application provider enabling device-based customer experience feedback and operator communication.
With InstantCEM’s mobile device technology, the Accanto iCEM solution will be the first OSS CEM toolkit that provides complete customer and network-centric visibility, utilizing crowd-sourcing and direct two-way customer communication, combined with Quality of Experience (QoE) analytics for each individual subscriber.
The acquisition provides the following benefits:
- Accanto Systems will engage in the long-term development and operation of InstantCEM’s mobile software technology enabling it to run on commercial smartphones, tablets and PCs.
- Accanto System’s existing customer base of 20+ Operators, including Orange, Vodafone, Three, MTN and Elisa and existing sales channels will offer new business opportunities for InstantCEM’s mobile CEM technology.
- Together, the companies product platforms form a QoE-driven CEM product offering for mobile service providers.
“Accanto Systems’ innovative solutions are all about enabling quick insights for better business results in the highly competitive telecommunications landscape,” said Jarkko Multanen, CEO of Accanto Systems. “Together with InstantCEM we can now extend our technologies to a broader range of clients to help them identify the cause of network problems from the end user device.”
lkka Toivanen, CEO of InstantCEM, said, “InstantCEM is thrilled to join Accanto Systems in building next-gen OSS solutions for customer experience analytics. We believe that the new CEM analysis platform with integrated crowdsourcing and big data capabilities will be groundbreaking for the CEM market. For InstantCEM, working within Accanto provides the opportunity to reach world class service providers, “