Amdocs has launched the Order Delivery Orchestrator solution, enabling service providers to better support their business customers across the order delivery lifecycle. The solution supports hybrid order execution consisting of both traditional and virtual services (e.g. virtual fire wall or virtual customer premises equipment).
The Amdocs Order Delivery Orchestrator enables catalog-based orchestration of complex orders across lines of business, and across multiple vendors’ fulfillment stacks.
“With consumer revenues remaining flat, service providers are focusing on the enterprise segment to accelerate their business and financial growth,” said Caroline Chappell, senior analyst for NFV and Cloud at Heavy Reading. “New research has identified order delivery orchestration as a key investment area for service providers to tackle the challenge of fulfilling complex service orders and providing a differentiated customer service.”
The research, conducted by Heavy Reading on behalf of Amdocs, highlighted:
- Almost half (44%) of respondents are not satisfied with their service delivery solution/capabilities and are willing to invest. The most common complaint from their business customers pertaining to service delivery is missed installation expectations/ SLAs (47%)
- 76% of operators believe they will need new/updated service delivery capabilities to deliver services combining NFV and traditional network elements