NetCracker Technology has announced that FASTWEB, one of the main telecommunications providers in Italy, selected NetCracker for its OSS transformation to optimize operations and provide better quality services for its customers.
FASTWEB offers a wide range of integrated Internet as well as fixed and mobile voice services to residential customers and small businesses. FASTWEB also offers advanced telecommunications and ICT services, such as housing, cloud computing, security and unified communications to the enterprise segment, including diverse specialized verticals such as public administration, universities and research centers.
NetCracker will provide its NetCracker Framework, as well as its Service Order Management, Service Inventory and Service Information Management solutions as part of this transformation. This OSS transformation will accelerate FASTWEB’s time-to-market and reduce unnecessary expenses associated with offering highly innovative services.
“NetCracker was the clear choice for carrying out this extensive OSS transformation given its proven track record successfully completing similar projects,” said Guido Roda, Head of Information Technology at FASTWEB. “The new functionality being delivered through this service management implementation will give us the tools and capabilities we require to remain a dominant player in the forward-progressing Italian communications environment.”
“We are excited to help FASTWEB augment its solutions and strategies to deliver better services to customers across Italy,” said Robin Laliberte, Vice President Strategic Accounts Europe at NetCracker. “The new OSS functionality acquired through this transformation will give FASTWEB the ability to maximize customer experience on every level.”