Amdocs has announced Amdocs Optima, a new digital customer management and commerce platform designed for midsized communication businesses and digital enterprises.
Amdocs Optima supports the entire business lifecycle, from order to cash, and can be deployed on premise or in the cloud.
Amdocs also separately announced today that Seaborn Networks, a developer and operator of submarine fiber optic cable systems connecting Brazil and the U.S., will deploy Amdocs Optima to be able to introduce innovative pricing models and manage relationships with its customers from initial engagement to cash, under a seven-year managed services contract.
The new platform consolidates and expands on Amdocs’ offerings for midsized communication businesses, mobile virtual network operators (MVNOs) and digital enterprises, including acquired products, and introduces a unifying business integration layer and a sophisticated user interface with a common, cloud-based architecture.
For digital enterprises, such as companies offering digital subscription, finance, transportation and utility services, and which use subscription-based business models, Amdocs Optima offers support for multi-hierarchy, multi-regional and multi-vertical operations with flexible engagement models, including software as a service (SaaS) pricing options.
Utilizing JBoss technology and pre-defined REST application interfaces (APIs), Amdocs Optima enables cloud-to-cloud connectivity and can be easily integrated with third party enterprise and customer management applications, as well as into social channels.
“With Amdocs Optima we are bringing 30+ years of knowhow in telecom billing to the cross-vertical enterprise space,” said Patrick McGrory, president for Amdocs’ emerging offerings. “No other vendor in the subscription customer experience space has our expertise in high-volume, complex, transactional, mission-critical environments that must operate with utmost security standards. With companies like Uber and Airbnb disrupting economies, subscription billing is growing, both in transaction volumes as well as in the complexity of the use cases. Amdocs Optima takes subscription billing to the next level to allow these companies to scale their operations and expand internationally.”
Full press release here.