“They don’t have to go through the complexity of navigating through a manual ordering experience — submitting an order form, waiting for the order to be delivered… They can just log into the portal online and make the change instantaneously.”
Colt’s Mirko Voltolini, head of Network On Demand for Colt Technology Services Group, speaks with Light Reading about where the operator has seen success with its On Demand service platform.
Colt launched its SDN-enabled On Demand service platform in 2016 to “expose our connectivity services — and our services in general — to our customers, giving the full digital user experience by allowing customers to go through the full life cycle of porting, ordering, delivering, configuring and managing the life of a service.” Via the On Demand portal, customers can select and change bandwidth, Ethernet point-to-point or data center to data center, or to the cloud, explains Voltolini.
Read all about it at Light Reading.