NEC Corp. and Netcracker Technology have announced that Grupo Gtd, the Chilean-based service provider with customers across South America, has expanded its professional services relationship with Netcracker.
Following the successful launch of Netcracker’s full-stack BSS/OSS suite across its business lines, Grupo Gtd has signed a multi-year agreement to use Netcracker’s comprehensive support services for SLA management, problem lifecycle management and resolution, quality assurance and testing and more.
Grupo Gtd is leveraging Netcracker’s full-stack solution as part of its large-scale B2B transformation program, which is focused on introducing new enterprise services, digitalizing the customer journey and experience and automating ordering and fulfillment processes. The Netcracker BSS/OSS suite is being used to enhance business operations across Gtd Teleductos, the national B2B arm of the company; Gtd Manquehue, which serves residential and business customers in Santiago, Chile; and Telefónica del Sur, which delivers residential and business services across southern Chile.
Grupo Gtd will use a broad range of Netcracker’s services, including its Billing Operations, Order Processing Management, System User Consultancy, SLA Management & Reporting, Problem Lifecycle Management, Incident Management, Solution Problem Management, Solution Release Management and QA & Testing services. The use of Netcracker’s managed services post-launch will ensure Grupo Gtd’s ability to maximize its use of the Netcracker solution and experience long-term success across all of its B2B lines of business.