In this sneak-peak preview of Chapter 4 of The Guide to Modern OSS, we consider how CSPs are being forced to change their networks as users and OTT service providers change their expectations of data services. (more…)

In this sneak-peak preview of Chapter 4 of The Guide to Modern OSS, we consider how CSPs are being forced to change their networks as users and OTT service providers change their expectations of data services. (more…)
What is Customer Experience Management? Everything a CSP does should avoid a negative customer experience. Doing OSS/BSS right and in a timely manner is a good start. But it’s only the start… (more…)