In this sneak-peak preview of Chapter 4 of The Guide to Modern OSS, we consider how CSPs are being forced to change their networks as users and OTT service providers change their expectations of data services. (more…)
Archive | Guide
The Definition of CEM and CEX – Customer Experience
What is Customer Experience Management? Everything a CSP does should avoid a negative customer experience. Doing OSS/BSS right and in a timely manner is a good start. But it’s only the start… (more…)