Ericsson Expert Analytics has been selected by Batelco Bahrain to improve customer experience, boost network performance, and enhance operational efficiency. (more…)
Tag Archives | CEM
The Definition of CEM and CEX – Customer Experience
What is Customer Experience Management? Everything a CSP does should avoid a negative customer experience. Doing OSS/BSS right and in a timely manner is a good start. But it’s only the start… (more…)