Ericsson Expert Analytics has been selected by Batelco Bahrain to improve customer experience, boost network performance, and enhance operational efficiency. (more…)
Tag Archives | CEX
One-night Stand or Long-term Relationship?
In The Customer Experience – One-night Stand or Long-term Relationship? Amdocs’ Vincent Rousselet identifies three major ways that CSPs are making use of technology and services to build better brands. (more…)
Managing the Customer Experience Migrates to Mediation
Thomas Vasen discusses the scale of today’s data management challenge and how this is resulting in mediation becoming the data integration hub for customer experience. (more…)
The Definition of CEM and CEX – Customer Experience
What is Customer Experience Management? Everything a CSP does should avoid a negative customer experience. Doing OSS/BSS right and in a timely manner is a good start. But it’s only the start… (more…)
Using OSS/BSS to Give Customers Less Choice
Trying to be too clever with your OSS/BSS can lead to a poor customer experience which highlights that you’re just a dumb data pipe. I say, give your customer’s less choice to keep them happy. (more…)