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The Guide to Modern OSS

Getting involved in your next OSS project? Start here.


Starting with the basics, we explain why OSS plays an important role in ensuring users of communication services enjoy a good experience while the operators of the networks run an efficient, profitable business.


This easy to read 70+ page introduction to OSS assumes you know very little about either telecoms or the systems used to manage the network. This revised 2019 edition covers the latest solutions and trends, like orchestration, virtualization, and machine learning.

Get The Guide to Modern OSS

Chapter One

What is OSS?

The Guide to Modern OSS Chapter 1

In Chapter One of the Guide to Modern OSS we start at the very beginning: What is OSS and why is it needed?

  • What does OSS stand for?

  • The role of OSS

  • The basics of communications networks

  • Managing the network

  • The FCAPS guide to network management

  • Big networks and how OSS can help

  • OSS to the rescue

  • Expert advice

Chapter Two

OSS use cases

The Guide to Modern OSS Chapter 2

In Chapter Two of the Guide to Modern OSS we look at how OSS is able to support fundamental use cases like delivering services to customers, maintaining a reliable level of service, and planning for change.

  • What jobs does OSS take care of?

  • Two processes, many jobs

  • Orders down

  • Faults up

  • Faults down

  • The appeal of CEX

  • Planning to succeed

  • Strategic planning

  • Tactical planning

  • Data and engineering

Chapter Three

OSS applications and functions

The Guide to Modern OSS Chapter 3

In Chapter Three we introduce the major categories of OSS application. It also adds some meat to the bone with a list of the most common applications in each category.

  • Standard definitions of OSS applications

  • A pragmatic definition

  • The BSS layer

  • The network layer

  • The OSS layer

  • Network engineering

  • Data & analytics

  • Planning

  • Service fulfillment

  • Customer experience

  • Experience is everything

Chapter Four

Trends and the future of OSS

The Guide to Modern OSS Chapter 4

Chapter Four looks at how networks, and the OSS that enables them, are changing. More customers, new technology, and new opportunities for delivering great services.

  • Mobile trends

  • Machine Learning – The next data revolution

  • Changing network architectures

  • Rebuilding the network with software

  • SDN and NFV – The implications for OSS

  • The future of OSS is already here

Get The Guide to Modern OSS

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